Data deletion

01In short

A business can have its xconversions workspace, and everything in it, deleted. The workspace’s owner emails us; we delete it within 30 days and confirm by email.

02How to ask

Email contact@xconversions.com from the email address of the workspace’s owner, with the subject “Delete my workspace” and the workspace’s name. We act only on a request from that address, so that nobody else can have a business’s data deleted.

There is no delete button in the platform yet: deletion is done by our team, on request. Once it is done, nothing can be recovered, so download what you want to keep before you ask: your contacts from the contacts screen, and your catalogue, reports and follow-ups from Settings → Data & privacy.

03What is deleted

• The workspace and its settings
• Contacts, with their tags and fields, and the names and profile pictures Meta provided for them
• Conversations on WhatsApp, Messenger and Instagram, and every message in them
• Media sent or received in those conversations
• Message templates, campaigns and workflows
• The catalogue, and everything the agent knows about the business
• The WhatsApp connection, and the access token Meta issued for it
• Connected Facebook Pages and Instagram accounts, and the access tokens Meta issued for them
• The team’s access to the workspace

It is a real deletion: the data is removed, not hidden or archived. We keep a record that the deletion happened, by the workspace’s identifier only, with no content and no personal data in it.

04What we keep, and why

• Records the law requires us to keep, such as invoices once we issue them, for as long as the tax law of the country they were issued in requires.
• The record of the deletion: the workspace’s identifier and the date it was deleted, so that we can show it was done.

Nothing else.

05How long it takes

We complete the deletion within 30 days of the request, and email the owner’s address to confirm it is done.

06Data held by Meta

Your WhatsApp Business account, numbers and templates, your Facebook Page and your Instagram account also live at Meta, and messages pass through Meta. Deleting your workspace here does not delete them there: manage them in your own Meta accounts.

You can remove xconversions’s access at any time, without asking us:

• Facebook Page and Instagram account: in Meta Business Suite, open Settings, then Business integrations, and remove xconversions. Meta tells us, and we disconnect the Page and its Instagram account and delete their access tokens. You can also disconnect them yourself on the Messenger and Instagram screens in xconversions, which deletes the token at once.
• WhatsApp: remove xconversions’s access to your WhatsApp account from your business settings at Meta.

07If you wrote to a business

If you messaged a business that uses xconversions on WhatsApp, Messenger or Instagram and want your conversation deleted, you can ask that business: it decides what happens to its customers’ data.

You can also email contact@xconversions.com with the business’s name, the channel you used, and the name, number or account you wrote from. Within 30 days we pass your request to the business and delete your conversation and the details we hold about you, unless the business must keep them by law. We email you when it is done.

08Questions

Questions about deletion: contact@xconversions.com. See also our privacy policy.