Buy AI credits

How buying credits works

You choose the credits on the AI usage screen, then pay for them at the checkout. Paid by card, they are added as soon as the payment goes through. Paid by bank transfer, where we offer it, they are added when the transfer reaches us.

Choose the credits

1. Open AI usage and press Buy credits on the AI credits card.

   It takes you down the screen to Buy AI credits.

2. Type how many credits you want in AI credits to buy, or press one of the packs under Or pick a pack:.

   The hint under the box gives the smallest number you can buy and what 1,000 credits cost today, in the currency you are billed in. As you type, the line under it says what your credits cost.

   Type a whole number, such as 5000.

3. Press Top up.

   The checkout opens with your credits in its summary. A pack opens the checkout straight away.

At the checkout

The checkout is the same one as for a plan: see Pay at the checkout for every part of it. For credits:

• At the top, Current balance gives the credits you have now.
• Under how many credits? you can change the number: press a pack, or type it in Custom amount. The summary follows.
• The summary lists AI credits top-up, the number of credits, Price per 1,000, VAT where it applies, and the Total.
• Fill in or check your billing details, choose how to pay where you have a choice, and press the button at the foot of the summary.

After a card payment

When the payment goes through, the page says payment received, that your credits were added and your new balance, and where your receipt was sent.

• The credits are in your balance at once.
• The purchase is the first line of Top-ups on AI usage, with its receipt, and a line of Payment history on Plan & billing.
• If your credits were low, the banner goes. If the AI was paused, your agent answers again.

If the payment did not go through, nothing was taken, and the page says why with Try again. See Pay at the checkout.

By bank transfer

Where we offer it, the checkout lets you choose Bank transfer instead of the card. The next page gives our bank details, the amount and a reference: see Pay at the checkout.

• The purchase is the first line of Top-ups, marked Waiting for payment, with See how to pay to open the bank details again.
• Put the reference on your transfer. It is how we match the transfer to your workspace.
• When the transfer reaches us, usually within one or two working days, our team adds the credits, the line turns to Received, and a receipt is issued and emailed.

1. To withdraw a transfer you will not make, press Cancel on its line in Top-ups.

   It is withdrawn at once and the line turns to Cancelled. No money moves.

A transfer that was not credited

When our team cannot credit a transfer, for example because none arrived, or it did not arrive as asked, they close it. The line turns red, is marked Not credited, and gives the reason in their own words after Why:.

Nothing was added. If you have not paid, buy the credits again. If you have, write to support with your bank’s confirmation.

If it refuses

Good to know

• Who can buy credits: people whose access includes The workspace and billing. The others do not see the form.
• You pay in the currency your workspace is billed in: Moroccan dirhams in Morocco, US dollars elsewhere. See Prices and currencies.
• Credits you buy never expire.
• Buying credits and withdrawing a transfer are both written in the activity log.

Questions