Notifications

The bell

The bell is at the top of every screen. It gathers what needs you or what you would want to know: a conversation waiting for a person, a customer waiting for your reply, a new conversation, Meta’s decision on a template, news about your AI wallet, your trial, your number and your requests to our support.

The number on the bell counts what is new since you last opened it, up to 99+. The same number is written in front of the page’s name in your browser tab, so you see it while you work in another tab.

Read your notifications

1. Select the bell.

   A panel opens at the side of the screen, over whatever you were doing. Notifications in the menu under your name opens the same panel.

   It lists up to 30 lines, the newest first. Above them, a count such as 4 new says how many you had not seen, and those lines are tinted with a dot at the end.

   

2. Select a line to open what it is about.

   The panel closes, and the conversation, template or screen opens.

3. Select Mark all read to clear the tint and the dots.

   The button is there while the panel shows something new.

Opening the bell is reading it. The number goes the moment the panel opens, and what was new is shown as new this once. The next thing to happen brings the number back.

A line is not a message kept in a box: it is read fresh from the thing it is about each time you open the bell. When a waiting conversation is taken, or you answer the customer who was waiting for you, its line is gone. When nothing is left, the panel says Nothing needs you right now.

What raises a notification

Each line has a name in bold, the contact, the template, the number or the amount it is about, and under it what happened. You only get the lines that lead to something you are allowed to open.

The lines about conversations go to people who work in the inbox, the ones about templates to people who can open Templates, the ones about money and the trial to people who manage the workspace and its billing, and the ones about numbers to people who manage them.

Messages in the corner of the screen

A few things are also said the moment they happen, in a small message at the bottom corner of the screen, on whatever screen you are: a new conversation starting, a top-up credited or turned down, and our support answering one of your requests.

Select Open to go to what it is about, or the cross to put it away. It leaves by itself after eight seconds, and stays while you point at it. At most four are shown at once.

Alerts on your desktop

xconversions can raise your browser’s own notifications, the ones that appear over your other windows, for four things: A new conversation starts, A conversation needs a person, A customer writes back to you and Meta decides on a template.

1. Open Settings, then Notifications.

2. Under Desktop notifications, switch on Alert me in this browser.

   The first time, your browser asks for permission to show notifications. Allow it.

3. Switch on the things you want to be alerted about, and save.

   Notification settings describes each switch.

• An alert shows the same name and words as the line on the bell. Select it to open what it is about.
• Alerts come while xconversions is open in a tab, even a tab behind another window, where it checks every 30 seconds. With the tab or the browser closed, nothing is raised.
• What is already on the bell when you open the app is not announced again: only what arrives afterwards.
• The permission belongs to the browser. On another computer or in another browser, allow it there too.

If the browser is blocking them, the screen says so under the switch: This browser is blocking notifications for this site. Allow them in its site settings, then reload.

The email digest

The digest is a short email with four figures: the conversations opened, how many your AI agent answered, how many it handed to a person, and how many are waiting for somebody now.

Each person chooses their own under Email digest in Settings, Notifications: daily at 08:00, once a week on the day your workspace’s week starts, or off. The time is your workspace’s clock, not your own. See Notification settings.

Two emails go to the workspace’s owner whatever is chosen: when a WhatsApp number is disconnected, and when the WhatsApp Business app on the phone has not been used for a while.

Good to know

• Notifications are yours alone. A colleague opening their bell changes nothing on yours.
• There is no sound from xconversions itself. A desktop alert follows the sound your computer gives its notifications.
• The inbox shows news of its own: rows on an amber background for conversations with something new for you. See Inbox overview.