Version 1.3
- Your AI agent can answer customers in Spanish, among the languages your plan includes: tick it on the agent’s profile. A customer can opt out with a Spanish word, and the rules that hand a conversation to a person read Spanish too. See AI agent overview.
Articles updated in this version
Version 1.2.4
- A marketing template’s opt-out line is said as it is: written in the template’s own language, and changed with it until you edit it. See Template variables and buttons.
Articles updated in this version
Version 1.2.3
- The MCP articles have addresses of their own, and call what you add in your AI app an MCP server. Links to their old addresses still open them. See MCP overview.
Articles updated in this version
Version 1.2.2
- A workflow’s step tools are grouped by what they act on, and each group folds away. One step, Update segment, adds somebody to a fixed list or takes them off it, and Update tags can take tags off as well as put them on. See Workflow steps.
Articles updated in this version
Version 1.2.1
- The Settings tab for the AI apps you connect is now named MCP, and so are these articles. See MCP overview.
Articles updated in this version
Version 1.2
- The ledger: every charge and every payment of your workspace is a line, with what is behind it, from your agent’s AI usage to the payments for your plan. See The ledger and See what is behind a line.
- A charge can be disputed from the ledger. It is set aside while we look, and a refund goes back into your AI wallet. See Dispute a charge.
Articles updated in this version
Version 1.1
- MCP: an AI app you already use can work in your workspace. It reads and builds for you, and anything that would go live waits for an org admin’s approval. See MCP overview and Connect an app.
- WhatsApp numbers: a plan no longer limits how many you connect, unless yours says so. See Plan limits.
Articles updated in this version
Version 1.0
- The help center opens: every screen of xconversions, explained step by step in English, Arabic and French, with pictures of the real screens in each language.
- From this version on, every change to the product is listed on this page, with the articles that changed with it. Each article says the version it was last updated in.
Articles updated in this version
- Create your account
- The onboarding checklist
- Sign in, sign out and your password
- How WhatsApp works for a business
- The 24-hour window
- Template categories and Meta’s review
- Messaging limits and quality rating
- Business verification, display name and the blue tick
- What WhatsApp charges for messages
- Add a payment method at Meta
- Reconnect a number
- Inbox overview
- Reply to a customer
- Assign and hand over a conversation
- Contact details and notes
- Find a conversation
- Notifications
- Create an AI agent
- What your agent knows
- Agent skills
- Test your agent
- Drafts and versions
- Agent performance
- Workflows overview
- Run and follow a workflow
- Contacts overview
- Import contacts
- Export contacts
- Segments overview
- Build a segment
- Templates overview
- Create a template
- Template statuses
- Campaigns overview
- Create a campaign
- Scheduling, quiet hours and sending speed
- Campaign results
- Reports overview
- Delivery and replies
- Consent and refusals
- Desk and campaign reports, and the download
- Top up your AI wallet
- The Team screen
- Add a team member
- Teams
- Settings overview
- Your profile
- Workspace settings
- Notification settings
- Security settings
- Data and privacy
- WhatsApp cost calculator
- The free trial
- Setup packages
- Get help from our team
- Follow a request
- A message does not send
- When a number has a problem
- A template was rejected