The payment history
payment history is on Plan & billing, in Settings, for the people who handle the account. It lists everything you paid us, the newest first: your plan’s payments, your AI credits and your setup packages, by card or by bank transfer. How many there are is beside the heading.
| On the screen | What it does |
|---|---|
| Date | The day it was paid, or asked for while it waits for a transfer. |
| Description | What it was for: a plan and its period, a number of AI credits, or a setup package. |
| Method | Card or Bank transfer. |
| Amount | What you paid, in the currency you are billed in. |
| Status | See below. |
| Invoice | The receipt’s number. Press it to open the receipt in a new tab. The button beside it downloads it as a PDF. |
| On the screen | What it does |
|---|---|
| paid | Paid, and applied. |
| pending | Waiting for its bank transfer. |
| refunded | Paid, then given back. |
| not credited | A transfer our team could not credit. |
| cancelled | Withdrawn before it was paid. |
Before your first payment, it says no payments yet, with See plans.
Receipts
Every payment has its receipt, numbered by what it was for: PL- for a plan, TR- for AI credits, SP- for a setup package. A receipt is emailed when the payment is applied, to the address in your billing details.
It is laid out like an invoice: our details and yours, the day it was paid, what was bought, the totals with VAT where it applies, and how it was paid. A receipt never changes once it is issued.
AI credits’ receipts are also on the AI usage screen: see Top-ups, receipts and history.
Your billing details
billing details says whom your receipts are made out to. While it is empty, they are made out to your workspace’s name.
On Plan & billing, press Edit on billing details.
The card turns into a form, in place.
Fill in Company name, Address, City, Country, your tax number and Email for invoices.
In Morocco, the tax number is Tax ID (ICE): 15 digits. Elsewhere it is Tax ID.
Press Save, or Cancel to leave them as they were.
Your next receipts show these details. Receipts already issued keep the details they were issued with.
The details you save at the checkout are the same ones.
Good to know
- Who sees all this: people whose access includes The workspace and billing.
- A question about a payment or a receipt: write to the address at the foot of Plan & billing, or ask in the Help panel.
- Changing your billing details is written in the activity log.