Common questions

No. xconversions works on your business’s own number. It can be a number that is not on WhatsApp, or one that stays on the WhatsApp Business app; a number on the ordinary WhatsApp app has to be deleted there first. See What you need before you connect a number.

Your AI agent, your contacts, your team, and drafts of your templates. Nothing arrives and nothing is sent until a number is connected, and Meta reviews templates only for a connected number. See Setup checklist.

The app is in English, Arabic and French, and each person chooses their own. The AI agent answers a customer in the language the customer writes in, among the languages your plan includes. See What xconversions is.

Yes. Say so when you connect, and the number works in both places. Somebody has to open the app at least every thirteen days, and the number cannot have a blue tick. See Keep the number on the WhatsApp Business app.

Most often because their 24-hour window is closed: WhatsApp lets you write freely only for 24 hours after the customer’s last message. After that, send an approved template with a campaign or a workflow. See The 24-hour window and A message does not send.

You do, directly to Meta, on the card of your own WhatsApp Business Account. xconversions adds nothing to Meta’s rates. See What WhatsApp charges and the WhatsApp cost calculator.

It depends on your plan: Channels says how many it includes and how many are connected. A customer is answered from the number they wrote to. See Manage your numbers.

No. WhatsApp is the only channel today.

A person holds it: somebody took it over, or the agent handed it over and left a notice saying why. Press Hand back in the conversation when the agent should answer again. See Assign and hand over.

Yes. A live agent answers at any hour; there are no working hours to set. To stop it, pause it. See AI Agent overview.

You can create several, and one answers at a time: setting one live pauses the others. See Create an AI agent.

Yes. The agent’s page has a preview where you ask it anything: nothing is sent and no conversation is opened. See Test your agent.

A campaign sends one template to a segment, once, now or at a time you set. A workflow starts for one contact when something happens, then follows its steps by itself. See Campaigns overview and Workflows overview.

Usually minutes, at most a day. You see the answer on the template’s card and in the bell. See Template categories and review.

No. An opt-out is permanent for your workspace, and it cannot be undone from the contact. See Opt-in and opt-out.

A campaign counts only the contacts who can be messaged, fixes its audience at launch, and skips anybody a blank cannot be filled for. The results page lists each reason. See Campaign results.

Under Team, press Add someone, give their name and email, and choose what they may do. How many people you can add depends on your plan. See Add a team member.

The workspace is paused until a plan is active: the agent does not answer, and campaigns and workflows wait. Customers’ messages still arrive and are kept. See The free trial.

Choose it under Plan & billing in Settings, then pay it by bank transfer with the reference shown. Our team activates it when the transfer arrives. See Choose or change a plan.

Yes. Under Contacts, Export CSV gives you everybody in the workspace as a file that opens in Excel. See Export contacts.

They are kept, every message of them. Campaigns and workflows are kept too, and cannot send until they are given another number. See Disconnect a number.

The people of your workspace, each according to their access: an agent sees their own conversations, their teams’ and the ones nobody has taken. See Roles and access and Data and privacy.

In the Activity log, under Settings, when your plan includes it. See Activity log.