Troubleshooting
When a message does not send, a number stops, or a template is refused.
4 articles
- 01A message does not sendEvery reason xconversions holds back, refuses or fails a message: what the screen says for each, why, and what to do.
- 02When a number has a problemWhat each status and each banner about a WhatsApp number means, the way out of it, and who to ask: Meta or us.
- 03A template was rejectedWhere xconversions shows Meta’s reason for refusing a template, the usual causes, how to change it and submit it again, and what to do when Meta pauses a template or moves it to another category.
- 04Common questionsShort answers to what people ask most about xconversions, each with the article that covers it.
Still stuck?
A person on our team answers. In the app, open the help button in the corner of any screen. From here, write to us.