Reports
What was sent, delivered, read and answered, and what it cost.
4 articles
- 01Reports overviewWhat the Reports screen answers, its six tabs, how to choose the period, the headline figures, what WhatsApp cost, and what the screen does not measure.
- 02Delivery and repliesRead the Delivery and Replies tabs of Reports: what became of the messages you sent, and how long customers waited for an answer.
- 03Consent and refusalsRead the Consent tab of Reports and the list of reasons messages did not send: who may be messaged, who opted out, and what was stopped and why.
- 04Desk and campaign reports, and the downloadRead the Desks and Campaigns tabs of Reports, and download every figure of a period as a CSV file: what each column is, and who can do it.
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