Inbox
Read and answer every conversation, and hand over between the agent and your team.
6 articles
- 01Inbox overviewEvery conversation on your WhatsApp number in one screen: who holds each one, what was said, and what is waiting for a person.
- 02Reply to a customerWrite to a customer from their conversation: text, files, what the 24-hour window allows, and what the screen tells you when a reply does not go.
- 03Assign and hand over a conversationWho holds a conversation, and how it passes between your AI agent, a person and a team: take it over, assign it, and give it back.
- 04Contact details and notesSee who you are talking to without leaving the conversation: consent, tags, details and the note your team keeps on the contact.
- 05Find a conversationReach the conversation you need: search the inbox by name or number, show one team’s conversations, and know how the list is ordered.
- 06NotificationsHow xconversions tells you something needs you: the bell, the messages in the corner of the screen, alerts on your desktop and the email digest.
Still stuck?
A person on our team answers. In the app, open the help button in the corner of any screen. From here, write to us.